Technical Support Specialist
- Recruiter
- FluidX Ltd*
- Location
- Macclesfield, Cheshire
- Salary
- Competitive
- Posted
- 15 Jul 2015
- Closes
- 15 Aug 2015
- Ref
- 224653569-01
- Sectors
- IT, IT Support, Sales
- Contract Type
- Permanent
- Hours
- Full Time
FluidX’s customers store chemical compounds and biological samples for long periods of time to enable them to develop a better understanding of disease processes and help develop new treatments for the future. To aid this research, FluidX sells specialised storage and tracking products, and offers a very comprehensive range of 2D coded tubes, bar code readers, liquid handling and sample storage products and instruments to a wide customer base.
We are currently recruiting for a Technical Support Specialist based at our offices in Nether Alderley, Macclesfield.
You will be part of a team providing technical support to our new and existing customers for our complete range of instruments, software and consumables.
The role requires a highly motivated individual who can combine enthusiasm with a detailed and thorough approach to tasks, with the ability to communicate well at all levels. The successful candidate must have practical laboratory experience and be highly competent with computers, operating systems and major software products. As this role involves some UK and European travel you must be able to travel and stay away from home periodically.
The primary responsibilities of this role:
- Ensure that our customers’ receive world class technical support delivered in a timely manner
- Contribute to equipment fault diagnosis and repair; quality control testing on new products and assist with testing and input on new products for the product development team
- Assist the Sales team with product demonstrations and customer training
- Assist Sales Support team with customer orders (QC and technical queries)
If you are looking for a challenging career within a global organisation, please apply by e-mail a comprehensive CV and stating your current remuneration package by following the instructions at the bottom of this page.