Head of Product

A little bit about us…

 

The Coventry is the UK's 3rd largest Building Society, has over £27bn of assets, serves c1.5m members and employs c2,200 people.

 

Consumer champion, Which? rated The Coventry as the highest scoring UK building society in the Which? results table for customer satisfaction.

 

Our staff engagement sits at 84%, which is 10% higher than the average financial services benchmark group used by an independent third party.

 

The Society, on behalf of its members, has donated nearly £11 million to The Royal British Legion's Poppy Appeal since October 2008.

 

Our Values are pivotal to everything we do…

 

Caring - meeting member's needs, protecting their interests and supporting the community.

 

Attentive - always listening to members and acting on what they say, working to improve the Society.

 

Reliable - doing what we say we'll do, providing service that members can depend upon, being trustworthy in all our dealings.

 

Ethical - treating members fairly and equally, being open and honest; offering great value, well-designed products.

 

Straightforward - keeping it simple and giving clear information, to provide high quality service.

 

 

The opportunity….

The purpose of this challenging and high profile role is to be accountable for the Society's product ranges, namely mortgages, savings and third party products. This responsibility covers product pricing, design, strategy, market planning, product profitability, ensuring our products support the achievement of the Society's retail savings and mortgage goals.

 

More about the role…

You will ensure that products are priced, designed, implemented and managed in line with income targets, budget and margin requirements.

 

Performs high quality quantitative and qualitative analysis ensuring that existing product performance and associated dynamics, are completely and comprehensively understood and identifies areas for improvement or growth and regularly feeds this information into the Executive Team.

 

Develops and maintains a detailed understanding and awareness of the marketplace, competitor activities, developing distribution trends as well as understanding regulatory changes.

 

Investigates, quantifies and recommends distinctive and profitable product propositions to the Society's Executive team and contributes to the corporate planning process.

 

Creates and implements appropriate product development and market strategies in line with regulatory framework, market trends and opportunities

 

Implements retention activities which achieve volume retention and margin targets.

 

Ensures all products, whether designed internally or by a third party are fully compliant and satisfy the Society's Members First ethos.