Post Room Manager - eBilling Software Provider
- Recruiter
- RecruitmentRevolution.com Ltd
- Location
- Faringdon, Oxfordshire
- Salary
- Up to £30,000
- Posted
- 06 Jul 2015
- Closes
- 13 Jul 2015
- Ref
- 7422
- Sectors
- Distribution & Warehouse, IT, Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Post Room Manager - eBilling Software Provider
Faringdon (SN7), Oxfordshire
Up to £30,000
This is great opportunity to work within a growing company who are providing revolutionary document management and credit control solutions.
The successful applicant will lead the print and post function to be an efficient and proactive service function.
> Oversee all functions of print and post to ensure a seamless and accurate delivery of all client post jobs.
> Responsible for ensuring all jobs are delivered on time within SLA’s.
> Identify any opportunities to automate the process, reduce cost and improve efficiencies.
> Work with account managers to help clients have visibility and confidence in the postal process.
Post Room Manager Duties:
> Motivate staff to provide a comprehensive Post room service and ensure an exceptionally high standard of service is maintained.
> Provide team with clear and obtainable objectives, schedule ongoing relevant 1-2-1 sessions, monitor identified goals and ensure performance reviews across the team.
> Monitor staffing levels, holiday cover and department wellbeing.
> Work with account managers and delivery team to continuously assess print and post jobs. Ensure ongoing briefings and updated processes to best achieve each jobs objective.
> Monitor and report received data files and posted document volumes (by account) to ensure SLAs are met. Alert account managers to any irregularities.
> Manage and report SLA summaries and complete any issue logs / post issue analysis when necessary.
> Work with account management and technical team to ensure accurate data feeds are maintained to maximise efficiencies.
> Work with account managers and technical team to identify any improvements in data presentation to maximise postal savings via Clean mail.
> Manage all areas of supplier/equipment budgeting, machine upkeep and system interface, ensuring timely contract renewals and best value for money. When necessary manage tender pitches for new suppliers.
> Order all supplies for the post room. Track and authorise invoices with POD’s and OBA paperwork
> Ensure all team has adequate training in processes / machines and all requirements are regularly documented and updated.
> Work with technical team to scope exact requirements to finish automisation and document /envelope tracking capability, project manage implementation and ensure all tasks are kept to schedule and brief.
> Work with Technical Team to develop and deliver reliable reporting of all department outputs (timings, volumes, rate of postage etc).
> Track the delivery service volumes and report internal resource needed to sustain levels of service.
> Ensure effective documentation and dissemination of processes to promote best practice and staff cover.
Post Room Manager Required Skills & Experience:
The successful candidate will be
> Robust and able to make decisions which are necessary for the department to run smoothly and add value to the business.
> Be an effective communicator and be capable of co-coordinating and motivating an established team juggling priorities and allocating resource accordingly.
> A clear communicator with all members of the business.
> Proficient in using a range of office software, including project management tool, email, spreadsheets and databases.
> Able to work under pressure and meeting deadlines are essential
> Have experience in problem-solving and have both operational and strategic-thinking abilities.
> Experienced in supplier management, including performance monitoring and reporting against agreed targets and objectives
About the company:
We are a thriving ambitious company with over 18 years’ experience, offering a range of solution based products and outsourced services to support finance departments. All solutions are designed to enhancing every aspect of financial document delivery, processing, storage and management of cash collection.
This is a rare opportunity to join this established company as it continues with its ambitious growth plans. Salary and package is extremely competitive, with interviews available immediately.
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The Post Room Manager role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.