IT Helpdesk Technician - IT & Technology Consultancy

1st Line / IT Helpdesk Technician - IT & Technology Consultancy
Shoreham-by-Sea, West Sussex, UK
up to £20,000 - plus benefits after qualifying period

**Please include your salary expectations and notice period in your application**

We are a well-established IT and Technology company with our office in Shoreham-by-sea, West Sussex.

This position is the first point of contact for our technical services department and is an office based role, based in Shoreham.

The candidate must meet the following criteria:

> Ideally has previously worked for a computer dealer/reseller
> A sound, basic understanding of IT and IT terminology, including all windows server and workstation products
> Possess a willingness to learn and co-operate as part of a team
> Have confidence working in a busy often hectic environment
> Excellent telephone manner is required along with friendly customer service skills
> Attention to detail
> A logical approach to problem solving coupled with common sense,
> Good communication, literacy and organisational skills,
> Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,
> Ideally live within a 15-mile radius of the office,
> Be able to work a variable shift pattern of eight hours, between 7:30am and 6:00pm (40 hour week).

The day to day responsibilities will be:

> Answering telephone, analysing and dealing with 1st line incidents.
You may have worked in the following capacities:

1st Line IT Engineer, 1st Line IT Support Engineer, 1st Line Helpdesk Technician

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The IT Helpdesk Engineer role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.