Claims Handler

We work together, one business, one aim - to be the best. Let's take the lead.
GBP14,770 - GBP15,168 salary discussed at offer. Plus bonus & benefits including 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays) and free travel & breakdown insurance. Overall package including benefits GBP16,100 - GBP16,500

What being a Home Claims or Travel Claims adviser involves
Learn from our extensive range of training. Benefit from our brand new systems. But most of all, put your life experience to good use, helping resolve issues that mean a great deal to our customers.

When an important part of a customer's life has been compromised, it's you they'll speak to. It's you who'll handle their travel or home insurance claim, resolve any issues, listen out for all-important details and reassure them. It's also you who'll keep them up-to-date throughout the whole claim. Our training will give you guidance. Our systems will lead you through the process. But it'll be your personality and life experience that makes all the difference.
As a Travel claims adviser, you'll use your ear for detail to find out the full story. Then you'll use your contacts - suppliers, investigators, colleagues - to help put things right.
This is a role where you'll speak to a range of different people and learn new skills, as well as:
Tackle insurance travel claims across many of our brands
Take a methodical approach to each claim and work through it with each customer
Keep each customers aware of progress and decide if a claim needs further investigation
Career benefits and rewards
It all starts with a competitive salary, benchmarked against our competitors, which will grow as you do. We've made sure your annual holiday entitlement is attractive too - and what's more, we let you choose the rewards that suit your lifestyle.
Total Fixed Pay (inc. Base Salary, Core Benefits and Pension) of GBP16,100
GBP14,770 - GBP15,168 salary discussed at offer
That kind of flexibility is a key feature of our benefits package. And there's plenty to choose from, including:
Pension funding of 9% of your base salary - you can choose to contribute less or more than this
Income protection
Life assurance
Private medical cover (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
Direct Line Group employees can apply for 50% off Direct Line and Churchill home, motor and pet insurance policies
Holidays 22 days plus 8 bank holidays
We also provide free Direct Line travel insurance and Green Flag breakdown cover to our people
Hours
Full time hours, 35 hour working week
The opening hours of the Claims centre are: Monday to Friday between 8am - 8pm and Saturday between 9am-5pm
Some evening and weekend work may be required
Your actual working hours will be discussed at interview
Training tends to be full time hours, Monday to Friday 09.00 - 17.00 for this role. However this will be discussed during your interview.
Selection Process
Our application process has been designed to make joining us as smooth a transition as possible, it not only provides us with the information we need to decide whether you're the right person for the job, but also to make sure we're right for you. Get more details on our application process here.
Step 1: Quick online application - During your online application, we'll be gathering information about you before asking you to complete some quick online tests. Firstly, a questionnaire to consider how you fit with our organisational behaviours and values, followed by an aptitude test to assess your accuracy skills.
Your Online Application will take less than 30 minutes. You can save your application and come back to it if you don't have time but please make sure you complete your application within 14 days.
Step 2: Telephone interview - The telephone interview is just a short 15 minute conversation with a member of our resourcing team, for them to get a feel for why you've applied for the role and the skills you have to do it well.
Step 3: 'Experience insurance' assessment - This is a chance for you to come in for a face-to-face meeting to find out more about Direct Line Group and the role you have applied for, as well seeing the office you've applied to work in. This stage involves a formal interview with a manager from the business area, and a short role play exercise.
Where can I find out more?
You can find out more by e-mailing .
Please also contact us if you consider yourself to have a disability that requires an adjustment to help facilitate your application, interview or the joining process.
Who we are
Direct Line Group is an organisation with a clear vision: to be Britain's best retail general insurer. We have market leading positions in the UK in personal lines motor and home insurance. We're home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.