HEAD HOUSEKEEPER

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

Our Housekeeping team is made up two Housekeeping Supervisors together with a full time permanent team of Housekeeping Assistants who work 35 hrs per week over 5 days, including

The Role

Seeking a Head Housekeeper who, supported by a Housekeeping Supervisor and a permanent team of Housekeeping Assistants, will ensure excellent standards of cleanliness throughout the hotel. Supervising a team of permanent employees to ensure all rooms, bathrooms/shower rooms and public areas of the hotel and spa are cleaned and presented to the highest standards

• Allocation of duties to Housekeeping Assistants
• Support and training of new Housekeeping Assistants & Housekeeping Supervisor
• Checking of all bedrooms and bathrooms daily prior to guest occupation to ensure standards are achieved
• Coaching employees to ensure standards are consistent
• Get operationally involved in housekeeping and laundry as required to ensure all rooms are ready for guests checkin at 3pm
• Ensuring public areas of the hotel are maintained and cleaned to the required standard
• Ensure maintenance issues are reported to the in-house team to ensure they are rectified with minimal delay
• Implement deep cleaning, daily task, weekly job systems to ensure standards are managed throughout all areas resulting in outstanding guest feedback at all times
• Shifts cover from 8am until 4.30pm. 40 hrs over 5 days per week. Weekend working is very much required as this is our busiest period.

Requirements

You will need to be well presented, a friendly, efficient and energetic worker with a real eye for details to ensure our standards are maintained

Have a methodical approach to cleaning and be able to inspire others to achieve excellent standards and take pride in their work

Able to motivate and train and coach staff to ensure standards are maintained within the timescales permitted

Have good organisation skills to ensure all housekeeping tasks, daily, weekly, monthly, annually are scheduled and completed

Benefits

4 weeks holiday 8 Bank holidays Free car parking Employee uniform

Following completion of the company's 3 month probationary period access to a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday