Training and Development Officer

Hamleys, the world famous toy retailer, was first opened in London in 1760. Today Hamleys remains the world's most wonderful toy shop, synonymous with theatre, magic and entertainment. Step over the threshold of Hamleys Toys Store and you enter a world of joy and wonder. The toys may have changed since Hamleys began in 1760, but if William Hamley were here today, he would recognise the same delighted faces as he guided you round the shop he dreamt of as a boy. We pride ourselves on delivering outstanding customer service in a visually aspiring and enchanting store with a positive, fun atmosphere.

We now have an exciting opportunity for a Training & Development Officer to join our fantastic team based in our support centre in London.  Reporting into the Training and Development Manager our Training & Development Officer will support the business to achieve its strategic plan & objectives, and maintain Hamleys unique point of difference, through the planning, organisation, consistent delivery, design and evaluation of the training and development offer. The role will involve the opportunity for International travel and this will be part of the role. 

Training & Development Officer Responsibilities

- Coordination and delivery of the Retail team workshops, in accordance with the agreed training calendar

- Support the International Franchise stores with new store openings, brand immersion visits and other ongoing training needs, as required

- Build and maintain strong collaborative relations with Store Management and trainers in the domestic and International business ensuring all stores deliver training the Hamleys Way

- Attend weekly store development meetings (domestic/Int), inputting on the critical path

- Support the T&D Manager with the design, delivery and updating of training tools

- Support & coaching for staff & management to drive development and succession in store

- Assist operational training as required e.g. Tills/ Health and Safety

- Design local training initiatives for local training needs – to be approved by UK

- To maintain & regularly update the T&D section of the Franchise Resource Centre

- To help create and maintain an annual training calendar

- To ensure all stores are consistent in their delivery of the training and development offer

- Continually evaluate all training activities and tools and propose amendments, improvements and next steps.

- Effectively launch all new training tools, resources, programmes & offers across our stores (domestic and internationally)

- Work with the T&D Manager in the design and evolution of the team L&D offer

- Management & development of the T&D Assistant for Regent Street (if applicable)

- To organise management induction programmes

- Coordinate the production of all training resources

Training & Development Officer – Key Skills/Requirements

- Professional and logical approach to problem solving

- Demonstrates a high level of professional integrity

- Strong initiative and self – motivation

- Determination to succeed with a ‘can do’/positive attitude at all times

- Confident in own actions and fosters confidence in others

- High levels of enthusiasm and energy

- Approaches all aspects of work with passion and to lead by example

- Promotes personal credibility through working productively

- Flexibility to work across varied hours and days of the week

- The ability to adapt to a wide variety of environments and cultures

- Willing and able to frequently travel and/or stay abroad for extended periods of time

- Previous training and development experience

- Excellent planning and organisation skills, Innovative and creative

- Proven track record of training delivery

- Previous experience working in a retail or hospitality environment

- Excellent, effective, communication skills both written and verbal

- Experience working remotely

- IT literate in  use of Microsoft Office software

Please apply now to be considered for our Training & Development Officer role.