Customer Service Agents x 40
- Recruiter
- Hudson - Wescot
- Location
- Hull
- Salary
- 15379.00 - 15852.00 GBP Annual
- Posted
- 02 Jul 2015
- Closes
- 09 Jul 2015
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
It's an exciting time to join Wescot, our business is growing and we're looking for enthusiastic and motivated people, who have the customer at the heart of everything they do, to join our team in Hull.
About the role
Our customers are our number one priority and we work hard every day to provide them with an exceptional level of service.
As a Customer Service Agent your role is to talk with our customers and set up affordable and sustainable repayment plans. You will use your listening and questioning skills to gain an understanding of their individual circumstances and to agree the best course of action, recognising when your customer may require specialist support. You will also help customers by handling queries as well as carrying out regular reviews to make sure their payment arrangements are still suitable. This will involve dealing with a combination of inbound calls from customers and calls presented via our outbound dialler.
Our Full Time opportunities benefit from a 35 hour working week, working 5 days out of 7 on a shift rotational basis.
A small number of Part Time opportunities are also available offering the flexibility of between 16 and 30 hours per week, covering evenings and weekends.
About you
With experience of dealing with customer queries either by phone, email or face-to-face you'll be action orientated and able to work with speed and accuracy while maintaining a focus on quality. You'll enjoy working in a fun, fast paced environment and get satisfaction from helping customers. With excellent communication skills, both written and verbal, attention to detail will come as second nature to you. Computer literate, you'll have no trouble using browsers and multiple open windows to address customer queries.
About us
We are one of the largest debt collection agencies in the UK and work on behalf of a large number of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments. These companies pass accounts to Wescot to manage and we work with each individual customer to establish affordable and sustainable repayment arrangements for the debt.
We operate over 3 UK locations, Hull - East Yorkshire, Glasgow & Saltcoats - Ayrshire with over 600 colleagues currently employed and we're growing!
Our people operate at the highest ethical and professional standards and we invest significantly in training and development to ensure they have the tools they need to do their jobs well.
What next?
If you like what you've read and you've got what it takes, please do visit our recruitment site to find out more about us, view sample rotas plus more and to apply then click on the apply button now.
Salary: Starting salary of GBP15,379 rising to GBP15,852 upon successful completion of 6 months' probation plus incentives and benefits.
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.