IT Support Analyst

Our client is looking for an IT Support Analyst to provide 1 st line technical support for our Windows and Mac Environments. You will have previous experience in technical support both over the phone and via email and be able to show high level of customer service for all of our support queries.

Duties and Responsibilities

• To take ownership of user problems and be proactive and friendly when dealing with user issues
• To log all calls
• Respond to enquiries and help resolve hardware and software problems
• Maintain a log of any software or hardware problems detected
• Support users in the use of computer equipment but providing necessary training and advice
• To arrange for external technical support where problems cannot be resolved in house

This large display graphics production business is looking for the successful candidate to have previous helpdesk experience and a strong knowledge of Microsoft operating systems.

Skills & Experience

• Experience of routine day to day IT operations (backups, system checks etc.) including Symantec Backup Exec.
• Experience with using and troubleshooting Exchange 2003/2007 and Outlook 2007 within a network environment (permissions, calendar sharing, delegation etc.)
• Experience with using and troubleshooting MS Office 2007
• Experience of PC hardware setup and configuration
• Experience of Citrix, VPNs and Firewall configuration
• Experience with VMware
• Experience of mobile communications, Blackberry and Windows Mobile devices
• Experience of security software such as Sophos AV
• Experience of wired/wireless networks including cabling and switches
• A good understanding of the Mac OS
• The ability to install software and maintain the MacOS
• A good understanding of the Windows OS
• A good understanding of OS X both client and server to facilitate fault finding, diagnosis and resolution of problems
• Proficient in supporting Mac applications including but not limited to; Adobe InDesign, Photoshop, Apple Mail, Word, Excel and PowerPoint
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Fault finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Completing internal user moves including phones
• Ensuring all logs for equipment and users are maintained
• Setting up and configuring new core servers
• Installing authorised software to core servers servers
• Creating purchase requisitions for IT hardware/software
• Ensuring licensing for all software purchased is recorded and maintained

Company Background

Our client is the single largest display graphics production business in the UK. The company provides a wide range of display solutions - from bespoke large format graphics to designing and building exhibition stands. Their clients range from SME's, local authorities to major blue chip multi-national accounts.

How to Apply

If you have the skills and experience required for this role then please click on apply and follow a short application process