Team Performance Leader
- Recruiter
- Step Change Debt Charity
- Location
- Newcastle upon Tyne
- Salary
- £25,830 per year
- Posted
- 26 Jun 2015
- Closes
- 25 Aug 2015
- Ref
- JFNEWCTPL
- Contact
- Step Change Debt Charity
- Contract Type
- Permanent
- Hours
- Full Time
StepChange Debt Charity is seeking a innovative Team Performance Leader to join the team based in our Newcastle office. The successful applicants will receive a salary of £25,830 per annum plus benefits.
Here at StepChange Debt Charity we provide a range of practical and effective services to help our clients get their finances back in shape and their lives back on track. This is what makes us the UK’s leading provider of life-changing debt solutions.
Working here is rewarding as you’re not just doing a job, you’re making a genuine positive difference to people when they need it most.
We’re looking for an experienced Team Performance Leader to deputise for and assist the Advice Centre Manager in managing service delivery and quality monitoring along with ensuring we achieve and maintain FCA standards across debt advice.
About the role of Team Performance Leader:
You’ll provide a point of escalation for Team Leaders dealing with complex HR issues and act as a point of contact and deal with any local issues in the absence of the Advice Centre Manager.
In addition to providing technical support and coaching to the Team Leaders to ensure the department achieves quality and team productivity standards, you will also need to balance your day to day operational responsibility to ensure goals and additional project work are also achieved.
To be successful as our Team Performance Leader will have proven people and performance management skills and will demonstrate:
- a sound knowledge of all aspects of the Debt Recovery process,
- the ability to direct and motivate staff to meet fluctuating levels of demand,
- experience of working in a FCA regulated environment..
If you have the skills and experience to become our Team Performance Leader please click ‘apply’ today.