Operations Director - £20m eCommerce Sports Nutrition Brand

Operations Director - £20m eCommerce Sports Nutrition Brand
Colchester
Excellent Base Salary + Attractive Benefits Package

** Excellent opportunity to join Europe's fastest growing sports nutrition brand, with revenues approaching £20 million **

The Operations Director Opportunity:

We are a B2C brand, with the majority of our products manufactured in-house. Orders are shipped to individuals all across Europe, so extensive experience at Director level in a recognised eCommerce operation is preferred. 

Experience with managing customer experience and with overseeing IT are advantageous.

With a 3 year CAGR of in excess of 100%, our growth is set to continue well in to the future – making it a challenging, yet exciting, opportunity for the right candidate.

Operations Director Role and Responsibilities:

// Budget Development, Financial Performance and Cost Control

> Full P&L accountability for all operational processes
> Measurement and tracking of financial performance over weekly and monthly timescales

// Strategic and Operational Planning / Forecasting

> Responsible for development of operational and supply chain strategy, to be reviewed at least annually
> Responsible for development of logistical plans over long-, medium- and short-term from sales forecasts, including capacity planning of stockholding points, SKUs and throughput; resource planning; ensure adequate capacity
> Responsible for forecast of raw materials requirements in accordance with usage rates and forecast consumption

// Manufacturing

> Responsible for production forecasting, scheduling, capacity planning and development and maintenance of an MRP environment
> Responsible for equipment planned preventative maintenance (PPM) and repair; third party maintenance contracts
> Compliance with all relevant technical and legislative compliance relating to standards, safety, hygiene and batch control and traceability

// Vendor Development

> Responsible for supplier development and best practice programme to improve overall performance of supply chain

// Order Management

> Responsible for full management, monitoring and execution of the order cycle, from receipt of orders to picking, packing, despatch and returns 
> Responsible for monitoring progress across the supply chain and expediting to ensure timely delivery of orders as necessary

// Warehouse Management

> Health and safety and legislative compliance
> Responsible for layout based on product characteristics; must maintain adequate capacity
> Data cleanliness and usage
> Responsible for development of effective and efficient processes, and maintenance of standard operating procedures
> Recruitment, training and individual / team development
> Responsible for facility management, operational standards and housekeeping

// Customer Service

> Responsible for managing a multi-lingual customer service team to deliver best in class customer experience

// IT / Project Management

> Oversee IT projects as and when required to develop and implement business and operational changes 
> QC of (smaller) projects

If you have previous experience at Ops Director level for a recognised eCommerce company we'd love to hear from you.

You may have worked in the following capacities:
Head of Operations, eCommerce Operations Director, Director of Operations - eCommerce, IT & Customer Care

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The Operations Director role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.