IT Support Apprentice

Portal is seeking an IT Support Apprentice who will join our network services team based at our HQ office in Bracknell, Berks.

Portal is an award-winning business and technology consultancy specialising in Customer Engagement, Collaboration and Analytics, providing technology solutions and managed services across a range of industries including Education, Public Sector, Financial Services and Manufacturing.

IT Support Apprentice

Competitive salary and benefits package

We are looking to create an opportunity for a school/college leaver with a passion for ICT and customer service - this is your chance to apply your academic qualifications in the real world of commerce. Our ethos of supporting the local community is key to engaging with candidates within the vicinity

Looking for a future with real opportunity? We can offer you that commercial experience combined with on-going, relevant training and certifications - we are taking customer service to another level - be part of that journey and start a career that offers progression and prospects.

You will learn to:

• Process internal tickets, escalating to the relevant teams, resolving issues around desktop and printing issues; toner replacement and ordering appropriate supplies; liaising with Finance for PO and gaining the appropriate approval.

• Develop skills around Microsoft windows Client Server technologies, having exposure to Networking and Scripting.

• Monitor internal ticket queues and be responsible for maintaining the calls and ensure timely closure times.

• To gain understanding of the approach Portal use to support customers in-house and paying clients via the ITIL standards.

• Implement changes highlighted by support to desktops and printers as required.

• Resolve Service Requests and Incidents logged by internal customers.

• Liaise with the Support Team leader to update on progress of work complete and ongoing weekly.

• Communicate on a daily basis with internal customers and moving forward to supporting external customers via our call logging system.

• Be responsible for the accurate tracking of internal equipment via our asset management database.

• Available to answer phone calls from external people including customers.

• Become a valued and resourceful member of the Support Team, adopting a pro-active approach to the role and initial point of contact for internal queries.

Personal development

• 12-18 month Apprenticeship programme with Portal gaining experience supporting multiple customers and processes via the ITIL standards.

• Gain Certification/Accreditation in technologies which may include Microsoft, IBM, Networking and ITIL foundation.

Role requirements

Can you demonstrate excellent customer service skills, perhaps gained by work placements or part time roles through your years at school/college and a passion for IT? You will need to be a team player, as this is integral to the role. Qualifications required: A/GCSE/BTEC level - Grade C or above in minimum of 6 disciplines including English, Maths, ICT.

What can we offer you?

• Employed status, with a salary in excess of the industry standard Apprenticeship wage

• Full time role - 37.5 hour week (0900 - 1730): Key supervision by Heads of Support and Infrastructure, and Mentoring by all your Support colleagues

• 1 hour for lunch

• Benefits which include

  • 25 days holiday per annum - pro rata based upon commencement date, accrues at 2.08 days per completed month of service

  • Life annual base salary

  • Permanent Health Insurance

  • Pension scheme (Scottish Widows)

  • Private medical insurance - single level status - with Aviva

  • Car parking

  • Tea, coffee and cold drinks available in our Log Out - the Portal chill-out area

If you are interested in becoming part of a company destined for great things and are motivated by a fast-paced environment, we'd like you to join us

Candidates must be eligible to work in the UK

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