Hotel Manager - Gloucester

To be responsible for the overall management of your hotel in order to maximise sales and profit through effectively leading your team, maintaining brand standards and driving great customer service.

Responsibilities

?? Maximise sales and profit within your hotel and deliver your agreed targets and sales plan.

?? Manage and control the costs of your business.

?? Ensure compliance with cash handling, accounts, licensing, company property, security and stock procedures in your hotel.

?? Hold regular meetings with your team in order to encourage open communication at all levels and ensure they know everything they need to know.

?? Develop and manage your team through regular feedback and reviews, agree action plans and timescales for follow up.

?? Take full responsibility for the Brand at your hotel. Ensure your team consistently maintains company brand standards and expectations through utilisation of company policies and procedures.

?? Keeping customers happy will be the most important thing to you - Ensure your team deliver and recognise the importance of great customer service in line with company best practice.

?? Recruit and induct the right people for your team in line with company policy and provide ongoing development to help them reach their full potential.

?? Analyse and benchmark the performance of your hotel, sharing best practice, and drive ongoing improvements in all areas.

?? Ensure that all legislation is adhered to within your hotel, including employment law, health and safety, food hygiene, COSHH.

?? Be friendly and helpful at all times, leading by example.

?? Treat your colleagues in a fair and friendly way. Be prepared to muck in and help out where needed.

Skills/Experience

?? Good standard of general education, (GCSE or equivalent in Maths & English to Grade C is a minimum)

?? Full Driving Licence

?? Fully flexible on hours and able to work early shifts, late shifts and regular weekends.

?? Passionate about customer service

?? Team player and able to work on own initiative

?? Proven people management experience

?? Commercially aware and able to manage budgets and control costs

?? Target driven

?? Customer facing background

?? Proven planning and organising skills

?? Able to work in a fast-paced environment

?? Good sense of humour