Credit & Contract Manager

Reporting directly to the Finance Director, the Credit & Contracts Manager will be responsible for the smooth management of the Credit Control and Service Contracts Departments.

Responsible for the accurate reporting of the two functions to the Directors and local branches as appropriate, and making informed decisions based on those KPIs. Balancing contractual and financial risk with the desire to increase portfolio and maintain team stability.

Main Accountabilities:

- Managing the credit control function, including legal process
- Managing the administration of service contracts, from customer take-on to cancellation and insolvency
- Liaising with all stakeholders to ensure administration processes are implemented and followed efficiently
- Assisting the Finance team to resolve any invoicing process issues

Requirements:

- Previous credit management experience, with experience of insolvency and legal procedures
- Previous experience of process review and implementation
- Must be highly proficient in Microsoft Excel
- Preferably ICM qualified
- Experience of understanding complex contract process, and pitfalls, in order to protect the business and able to evidence this with past results

Key Skills:

- Problem Solving - Able to identify problems, break them down into smaller elements, prioritise these different elements and construct an action plan for tackling the problem.

- Inspirational - Finds the positive in situations and encourages others to do the same. Promotes a compelling view of the company, helping others to understand how they are part of that and inspiring them to want be an active part of its future.

- Team Management - Experience of setting targets and promoting healthy competition, communicating results and appraising performance. Understanding how to instil drive and motivate people, handle conflict and manage change.

- Negotiation and Influence - Must have excellent negotiation skills and the ability to break through barriers to get information or payment, whilst building and maintaining a good rapport. Ability to influence both internal and external customers to achieve the business goals within deadlines.

General Skills:

- Must lead by example, with experience of leading a successful and effective team
- Highly organised and able to multi-task
- Customer focused
- Knowledge of managing agents would be an advantage

Interpersonal Skills:

- Professionalism
- Communication
- Tenacity
- Approachability
- Diplomacy
- Collaborative approach
- Commercial mind-set