Technical Support Engineer
- Recruiter
- Computer People
- Location
- United Kingdom
- Salary
- 20000.00 GBP Annual
- Posted
- 27 May 2015
- Closes
- 29 May 2015
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Engineer - Lisburn
PERMANENT ROLE - EXCELLENT SALARY AND BENEFITS
Skills required for the Technical Support Engineer include (but are not limited to):
Degree in Computer science/software engineering or equivalent
Excellent understanding of the technical fundamentals of the Internet.
You should have a solid knowledge of Internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
2-3 years previous experience in a technical support role
Strong command line Linux skills eg you may have setup and run your own Linux Servers before.
Excellent Windows, Mac & Linux troubleshooting ability.
The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
Excellent writing skills.
Most of your work will be written (email, documentation, etc.).
Excellent telephone manner.
Some support will be provided over the phone (via our VoIP system)
Previous experience working on a service desk
Good knowledge of: MS Server 2008, 2012 , Windows 7/8;MS Exchange 2010, 2014; MS Office 2012,
2013/Office 365
Desired criteria:
Knowledge of Agile methodologies
Experience working in a SCRUM environment