Fleet Sales Administrator-Volkswagen-Taunton-18K
- Recruiter
- Volkswagen Network Recruitment
- Location
- Taunton, Somerset, England
- Salary
- £18000.00 per annum + To be discussed in interview
- Posted
- 27 May 2015
- Closes
- 23 Jun 2015
- Ref
- PCK530-17433
- Contact
- Volkswagen Group United Kingdom Ltd
- Sectors
- Automotive & Driving
- Contract Type
- Permanent
- Hours
- Full Time
**Please note all applicants must follow the on line recruitment process**
We are currently recruiting for a highly organised and motivated Fleet Sales Administrator for our Taunton Volkswagen dealership.
As a key part of the team, this role provides administrative fleet support to maximise dealership sales potential. The key elements of this role are to assist the Fleet team in the preparation of all aspects of administration including: collation of vehicle supply tenders; monitoring of activity and distribution of data relating to sales figures and response times through the Dealer network; and the handling of general enquiries from corporate customers, whilst adhering to all company policies and legal requirements.
As well as all team administration this role will also involve communication with internal corporate hubs, as well as external customers, therefore the successful candidate will be enthusiastic with a keen eye for detail and a passion for delivering excellent level of service both internally and externally. Strong Microsoft Office skills are essential and a background in Fleet Administration is desirable.
Objectives
Provide excellent support and administrative service to the Sales Department
Develop effective manufacturer and supplier contact
Deal efficiently with customer requests and queries to ensure total customer satisfaction
Help retailer to achieve industry-leading standards of process efficiency and cost control
Measures
VQM / dealer audit
Customer satisfaction (CEM)
Order / supply / stock control measures
Key Tasks
Objective: Provide excellent support and administrative service to the Sales Department
Review all functions and tasks with the Sales Manager and advise of any discrepancies or problems encountered
Make appropriate weekly / monthly reports to the Sales Manager
Post bonus to deals after gaining authorization from the Sales Manager
Document and log all transactions in a structured and methodical way and maintain a systematic filing system for prompt retrieval of documentation
Maintain effective liaison with all members of the sales team, forming a strong sense of teamwork within the sales department, and ensure accurate and timely feedback of information to appropriate persons
Objective: Develop effective manufacturer and supplier contact
Ensure that all documentation is dealt with in a timely manner
Notify Sales Manager of all changes to manufacturer's policies
Ordering cars in line with customer and manufacturer expectations
Objective: Deal efficiently with customer requests and queries to ensure total customer satisfaction
Ensure courteous and cost-effective use of the telephone
Approach all customers promptly and courteously and assist with their requests to the best of your ability
Keep Sales teams / customer up to date with order progress and estimated delivery times
Objective: Help retailer to achieve industry-leading standards of process efficiency and cost control
Complete all administrative tasks required to complete a vehicle sale, from locating the vehicle through to ordering number plates
Collect batch numbers for invoices and ensure accurate invoicing of all sold vehicles, including delivering and posting costs to sold vehicles
Check and maintain reports, including vehicle debtor report, demo stock report and monthly demo write-downs, on a timely basis
Maintain payment records and conduct all transactions accordingly so that all cash, cheques and charges are accounted for, following company policy for cash handling
Verify codes on sales orders
Ensure compliance to all health and safety procedures and company policy
Undertake other tasks and responsibilities, including training courses, as requested by the Sales Manager / Operations Manager
Key Competencies
Being Volkswagen means providing an easy and enjoyable customer experience
Being Volkswagen means committing to deliver an effective contribution
Being Volkswagen means working constructively with your colleagues
Being Volkswagen means making sensible decisions
Being Volkswagen means finding better ways to do things
Being Volkswagen means making a positive impression on people
**Strictly no Agencies**
Administrator-Dealership fleet Administrator-Microsoft Office