Restaurant Floor Manager
- Recruiter
- The London EDITION
- Location
- London
- Salary
- Competitive
- Posted
- 27 May 2015
- Closes
- 27 May 2015
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
EDITION is an unexpected, refreshing collection of individualized, one-of-a-kind hotels that caters to guests expecting, and in turn demanding, a unique experience - not merely a place to sleep. EDITION employees embrace our Ethos, Core Values and Ideals to bring our brand and exceptional service to life.
Berners Tavern - Jason Atherton
This gastronomic gem under the direction of Executive Chef Jason Atherton boasts 140 covers, serving guests for breakfast, lunch and dinner. Berners Tavern is located in central London's Fitzrovia at The London EDITION and brings together, in a delicate balancing act, the integrity and character of a historic building with a simple, sophisticated design sensibility, creating a seamless blend of charisma and ease.
THE LONDON EDITION
The London EDITION represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighbourhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home.
WHAT DO EDITION LOOK FOR?
EDITION seeks employees who can personally represent the brand. Their attitude and personal style, coupled with their passion for service delivery, will bring the brand alive for each guest. EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand is unique with its modern visual appeal, music and scent.
EDITION's ground breaking concepts give a true competitive edge, product distinction and a huge advantage over what is currently offered in the hotel industry. Ian Schrager has given creative direction and has lent his vision for concept, design and marketing with Ritz Carlton's operational expertise which exemplifies world-class service.
Job Summary
Responsible for the daily service operations in Restaurant and Private Dining Space reporting direct to the Restaurant Director. Position assists with daily restaurant planning, maintains high levels of restaurant service standards, assists servers and hosts on the floor during peak meal periods and supervises the Restaurant floor and Private Dining space. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed. Is responsible for the department in the absence of the Restaurant Director.
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist the Restaurant General Manager in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.