Service Level Manager
Description:
Capgemini provides a service integration service to a UK financial organisation. As part of a multi-source delivery model, Capgemini is responsible for managing the delivery of cross-service operations functions from a number of suppliers providing; end user computing, hosting, service desk and network services.
Service Level Management enables the control, review and audit of service provision, to meet customer business requirements. This role includes negotiation, implementation and monitoring of service level agreements and the ongoing monitoring of operational performance to meet the agreed levels of service. Additionally the role leads proactively to improve service delivery achievement and efficiency.
The Service Level Manager works as part of a virtual team working closely with the Business Service Managers, Projects community, Service Portfolio Management and the Service Design and Integration role; these roles are provided from Capgemini sites in the UK, Poland and US.
The role is client facing and is also required to contribute to the development and deployment of an ITIL aligned process, and configuration of the underlying ITSM toolset.
Capgemini provides a service integration service to a UK financial organisation. As part of a multi-source delivery model, Capgemini is responsible for managing the delivery of cross-service operations functions from a number of suppliers providing; end user computing, hosting, service desk and network services.
Service Level Management enables the control, review and audit of service provision, to meet customer business requirements. This role includes negotiation, implementation and monitoring of service level agreements and the ongoing monitoring of operational performance to meet the agreed levels of service. Additionally the role leads proactively to improve service delivery achievement and efficiency.
The Service Level Manager works as part of a virtual team working closely with the Business Service Managers, Projects community, Service Portfolio Management and the Service Design and Integration role; these roles are provided from Capgemini sites in the UK, Poland and US.
The role is client facing and is also required to contribute to the development and deployment of an ITIL aligned process, and configuration of the underlying ITSM toolset.