Problem Manager
- Recruiter
- Capgemini UK
- Location
- United Kingdom
- Salary
- Competitive
- Posted
- 27 May 2015
- Closes
- 27 May 2015
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Description:
Capgemini provides a service integration service to a UK financial organisation. As part of a multi-source delivery model, Capgemini is responsible for managing the delivery of cross-service operations functions from a number of suppliers providing; end user computing, hosting, service desk and network services.
The Problem Manager is responsible for managing the diagnosis and response to all Problems, across all service towers within the ecosystem.
Assuring conformance with and to the terms of the cross functional obligations, as well as maintaining familiarity with the obligations relating to Problem Management within service integration.
Managing inter supplier governance and relationships, accountable for cross functional communication and reporting in relation to Problem Management. Schedule and chair governance forums across the suppliers, generating minutes for each session for validation and cascade. Accountable for Problem Management communication and reporting to the client.
Liaising with suppliers to ensure compliance with global policies, processes and procedures. Monitors provider compliance with Problem Management processes and provides periodic audits, assessments and validation of such.
Responsible for CSI within the Problem Management process, coordinating updates to the Problem Management documentation set and managing the integrity/currency of documents retained within the Governance Library.
The Problem Manager works as part of a team working closely with the client Business Service Managers, Service Integration Delivery Managers, Incident Management, client ECC and Knowledge Management.
The role is client facing and is also required to contribute to the development and deployment of an ITIL aligned process.
Capgemini provides a service integration service to a UK financial organisation. As part of a multi-source delivery model, Capgemini is responsible for managing the delivery of cross-service operations functions from a number of suppliers providing; end user computing, hosting, service desk and network services.
The Problem Manager is responsible for managing the diagnosis and response to all Problems, across all service towers within the ecosystem.
Assuring conformance with and to the terms of the cross functional obligations, as well as maintaining familiarity with the obligations relating to Problem Management within service integration.
Managing inter supplier governance and relationships, accountable for cross functional communication and reporting in relation to Problem Management. Schedule and chair governance forums across the suppliers, generating minutes for each session for validation and cascade. Accountable for Problem Management communication and reporting to the client.
Liaising with suppliers to ensure compliance with global policies, processes and procedures. Monitors provider compliance with Problem Management processes and provides periodic audits, assessments and validation of such.
Responsible for CSI within the Problem Management process, coordinating updates to the Problem Management documentation set and managing the integrity/currency of documents retained within the Governance Library.
The Problem Manager works as part of a team working closely with the client Business Service Managers, Service Integration Delivery Managers, Incident Management, client ECC and Knowledge Management.
The role is client facing and is also required to contribute to the development and deployment of an ITIL aligned process.