CRM Manager FTC -12 Months

Our client is looking for a candidate with a proactive nature, results driven approach, exceptional creative thinking and problem-solving skills, to join their rapidly expanding organisation.

This is a 12 Month FTC, you will be required to manage the implementation of a new CRM System and lead the CRM team to deliver a fast and efficient CRM function.

Requirements:

*Solid understanding of payment methods and CRM systems and processes (Sugar CRM experience preferred).
*Previous experience within online gaming and betting.
*Customer focus and commitment to service excellence.
*Thorough awareness of customer services operations and best practices.
*Excellent verbal and written communication skills in English, including good report writing skills and a faultless telephone manner.
*Accuracy and attention to detail.
*Demonstrable negotiation skills.
*Solid numeracy and analytical skills.
*Good organisation and prioritising abilities.
*Ability to multitask and work under pressure.
*Good interpersonal and relationship building skills.
*Ability to learn quickly in a changing environment.
*Confidence and ability to deal with difficult situations.
*Multicultural Awareness.

Desirables:

*Knowledge of Sportsbook, Casino and Poker.
*Interest in and knowledge of sports.

Note: Must be flexible towards work schedules and rota (evenings, nights and weekends)