Internal Sales Support

Internal Sales Support
Bradford, BD5

Salary: Competitive, dependent on experience. Additional bonus and pension schemes

Our client is a small but well-established Bradford based company supplying major FMCG manufacturers. Their high-quality product identification labels and excellent standards in customer service lead to an unrivalled industry reputation and long-standing business relationships. They achieve this with the help of our hard-working, talented and dedicated staff.

Recent growth and future business plans mean our client need a new person to join their busy sales office team. Within this business you could really shine, using your existing skills to develop new ways of achieving their goals. The company is dynamic, ethical and values its people, the team is friendly, supportive and has integrity and their environment is customer-focused, innovative and challenging.

About the role
As Internal Sales Support your duties will include:
• Managing a small portfolio of customer accounts being pro-active in ensuring their expectations are exceeded at all times.
• Preparing quotes, processing orders and dealing with queries using Microsoft Office and in-house systems (SAGE, Excel and Access).
• Building a library of information using existing Integrated Management Systems, company accreditations and new research in order to complete compliance audit questionnaires.
• Tracking and analysing account activity on a regular basis, using the information to create graphs and reports in Excel.
• Using account activity analysis and your relationship with the customer to identify areas of improvement or innovation, forecast and build productive business relationships.
• Maintaining the CRM database keeping it up to date with all key information.
• Liaising with customers, suppliers and colleagues to ensure a smooth-running supply chain.
• Gathering market intelligence to keep the team up to date with developments on key accounts they are managing or targeting.

About You
It is envisaged that you will have a minimum of 5 GCSE’s at grade A-C (incl. Maths & English; A-Levels or equivalent vocational qualification/experience) and you will have several years in a Sales Office Support / Administrator role. Additionally, you will have a proven ability to extract and analyse data using SAGE & Excel and to use this information to inform your commercial decisions

You will be an excellent communicator with talent for interacting with customers, suppliers and colleagues at all levels; be customer focused. You will have strong administrative skills, along with excellent attention to detail abilities and customer account management skills. Acting with integrity will be natural to you

If you have the above qualities and want to join this team then click Apply now. You will receive an email shortly after your application which you will need to read.

No agencies please.

You must be eligible to work in the UK. FFR are an employment agency and operate as an equal opportunities employer.
Closing date for applications: 20th May 2015

Suitable skills/experience: Internal Sales Support, Sales Office Support, Administration, Support Administrator, Sales,