Section Manager - Customer Management - Leading Airline Technology Fir

A global market leading Airline technology firm is looking for a Section manager to join their team. This role will see the successful candidate taking control of a team based all over the world, with members in the UK, Germany, Miami and Australia.

The candidate must be able to manage day to day operations, drive team performance and people development within the given guidance, standards, processes and targets based on customer needs. In particular you will be end to end responsible for the customer service management services ensuring highest stability, availability and robustness of the application, database and OS infrastructure environment to meet customer expectations.

You will be managing a local and remote team to achieve team and department objectives and to reach or exceed company KPI's. Drive and execute continuous improvement initiatives. Apply management best practices to maintain and improve your team's engagement and work performance.

Key Responsibilities

• People management: Drive full set of people management activities. Lead, motivate, coach and develop team members - drive a culture of strong staff engagement. Manage team performance from an operational point of view according to Section, Department, Division and Company objectives ensuring continuous improvement. Effectively communicate with team members, peers and management. Provide expertise and guidance.
• Service design and automation: evolution of existing processes, tools, automation and technology stack, manage continuous improvement process and feedback loop back to R&D organisation. Provide scalable solutions for new business requirements. Define the requirements for achieving full automation of the management of the platform - Contribution to the automation under an open source framework. Opportunities for global business travel are available within this role!

This opportunity will offer great development potential, with fantastic future projects and opportunities. Please make contact for full details and specification!