Software Renewals Specialist/Contract Renewal

Renewals Specialist - Software

Competitive Salary + Bonus

Based in Hatfield/Blackfriars - with UK Wide Travel

Due to continued growth and success within our vendor maintenance team, a new and exciting opportunity has arisen for a Renewals Specialist. The successful applicant will be responsible for selling software renewals into a wide client base working in conjunction with Inside Sales, Account Managers and the customer.

The successful individual will have a proven track record in sales, preferably experienced in the software portfolio, including large vendors such as Citrix, Symantec, VMWare, IBM, Oracle etc. The candidate will be responsible for working with the account team to manage incumbent opportunities for their aligned vendor, whilst capturing opportunities to grow our share across other vendors.

Main Responsibilities

To manage an annuity base of support contracts, keeping retention rates above 90% and renewals on time above 95%.
Responsible for the creation of accurate and timely commercials for the renewal opportunity.
Provide end-to-end ownership for your renewal opportunities working closely with both sales and our distribution partners.
Optimise the renewals base to leverage new business opportunity through Consolidation of Contracts, protecting our incumbent business whilst managing a pipeline of win back opportunities with the account teams.
Work closely with Partner Management and distribution partners to drive partnership and collaboration.

The Ideal Candidate

This role is very demanding and busy and requires a high level of tolerance and patience. Contracts are continuously moving and changing and the nature of the business means that there will be issues and escalations on the back of customer calls. Excellent customer services skills are key to ensuring a good level of day to day contracts management and overall customer satisfaction are consistently achieved. Also required is the ability to work effectively with other business areas, in order to understand and address issues. An understanding of software and vendor programmes is desirable in order to identify opportunities for growth and expansion. A high level of attention to detail and diligence is paramount in order to ensure accurate pricing and detail is applied to contracts, whilst keeping on top of changes such as additions and deletions.

The role will suit an individual who wants to improve their overall skills in customer engagement, problem solving and new sales, someone who can manage a high work load and retain the levels of consistency, accuracy and professionalism whilst working under pressure. Individuals will be trained and supported but would also be expected to be self motivated and use their own initiative in order to progress and succeed in this demanding role. Frequent and pro-active branch visits are essential in order to build relationships with the key stakeholders and to gain an understanding of their customers and needs, also ongoing training will be key in order to keep abreast of changing technologies.

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