2nd Line Support Engineer

2nd Line Support Engineer

A reputed UK-based company who is growing their technical team is looking for experienced and well qualified 2nd Line Support Engineers to join its team.

Our client offers a wide range of IT Infrastructure, Networking and IT support services to a diverse client base. They are known for offering highly competitive salaries to their staff and for providing a stable work environment which will enable you to develop your skills in order to move up the career ladder!

Training will also be provided

As a 2nd Line Support Engineer your duties will include (but are not limited to):

• Providing 2nd Line Support through telephone
• Resolving and escalating technical problems according to SLA's
• Working as part of the escalation team supporting the 1st Line of Support Engineers in resolving customer issues
• Diagnose and resolve issues to customer satisfaction
• Work as subject matter expert
• Ensuring continual service improvement through the identification and implementation of solutions for

The right 2nd Line Support Engineer will have:

• Previous experience working in a phone-based support position resolving/escalating customer issues within SLA's
• Previous technical support experience in Windows Vista and MS Office
• Basic knowledge of networking, Windows Server and Active Directory admin

Your CV and a little about Lane Personnel Ltd

Lane positively welcomes applications from candidates, no matter what their age, gender, ethnicity, or lifestyle.

We always recommend having your CV professionally prepared, up to date and ready to be put in front of potential employers.

Apply online today and Lane will keep you updated at all times with the progress of your application whether successful or not.