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Applications Support Engineer - UK Clearance

Applications Support Engineer - Permanent - Gloucestershire - GBP30,000 to GBP50,000

Key Responsibilities:

Application management/support activities for a complex system.
Intelligent, 2nd line support investigation and diagnosis of application and database issues.
Monitoring of data ingest mechanisms and application performance.
Providing an on call service, responding to incidents out of hours.
Working closely with client's staff (technical and non-technical) to resolve client issues in a timely and accurate fashion.
Liaising with data feed providers within the client organisation.
Windows Server support, including configuration and administration
Defect determination and fixing and developing system enhancements.
Development skills to estimate, document, plan and deliver enhancement work to existing solutions while utilising company and best practice processes.
Application management/support activities for complex and varying systems across a variety of clients.
Intelligent, third line support investigation and diagnosis of application issues.
Working with/for Service Delivery Managers to support clients in delivering an effective profitable service to their customers.

Skills:

Knowledge/Abilities:

Working with the Support Service team and Manager, project managers, technical and infrastructure architects to support the client requirements.
Understand and address underlying behaviours of application code & performance, system architecture, client organisations.
Going beyond routine questioning to find the underlying causes of problems or discrepancies to identify root cause and develop sound solutions.
Work to resolve conflicts or differences by finding areas of agreement that benefit the organisation and individuals.
An effective communicator who accurately hears and understands the concerns and views of others. Strong client-centric ethic and takes pride in customer satisfaction.
System management, build & deployment experience.
Impact assessments, enhancement specifications, and full change life cycle
Have technical ownership of tasks and incidents.
Providing cover as part of the 24 hour, 7 days a week call out rota with other members of the team.
Be able to work across multiple technologies with keenness to learn and broaden skill-set.
Where appropriate, input into the documentation of operational and support procedures

Experience required:

Excellent problem solving and communication skills.
Minimum of 1 year experience in supporting a high volume Oracle based system
Experience of maintaining a highly resilient & available, business critical system
You will have relevant support/development experience, part of which should be in a customer support environment.

Great minds deserve great rewards, so we offer a range of core and flexible benefits to suit everyone:

Hit the 'Apply now' button to apply and to discuss this role further. We will be delighted to hear from you!