Client Support Administrator - 12 month contract

Client Support Administrator – 12 month contract
Location: Kempston Hardwick, Bedfordshire
Salary: £9 - £11 per hour depending on experience
Job Type: 12 month contract (with possibility of a permanent position at the end of the term)

Our client is a family run progressive electrical contracting company based in Bedfordshire. They have been trading since 2006, and have seen continued growth since that time. They have a proven track record for establishing relationships with key clients within the construction industry such as Berkeley Homes & Hill Group.

Our client is looking for a keen business administrator to work within their contract and commercial teams to provide comprehensive administrative & commercial support. The successful candidate will have at least 3 years previous administrative experience, strong (intermediate level) Excel skills and be confident in Word.

Previous experience within the construction industry in a client facing role would be advantageous.

Candidate Profile

• Flexibility and adaptability.
• Attention to detail and accuracy.
• Able to work as part of a dynamic team
• Excellent written and spoken communication skills.
• Able to proactively work independently.
• Experience of financial administration would be an advantage.
• Prioritisation and organisation skills to work on own initiative.
• Full UK driving license.

Daily Tasks & Activities

• Administer customer care defects works.
• Ensure all documentation relating to the Sales Pipeline and Supply Chain is completed accurately and released to the business in a reasonable timescale.
• Fully support in a timely fashion the contract managers and supervisors in a variety of duties including placing orders, ensuring sufficient resource on site, and proactively maintaining health & safety records.
• Responsible for the administration of mobile phones & procurement.
• Answer telephone calls promptly, deal with queries concisely and pass messages appropriately using the defined internal processes.
• Administer emails promptly and efficiently.
• Work closely with the management team to support them proactively with client support calls and data investigation.
• Establish and maintain effective working relationships with co-workers, suppliers, managers and clients.
• Contribute towards the development of a high quality company image of professionalism, competence and customer satisfaction.
• Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to the relevant Health and Safety Procedure.
• Any other duties that may be required by your manager, in accordance with the nature of this job.