Logistics Technician

Company
We are the world's largest provider of policy checking, policy issuance and premium collection services, with over 400 insurers, reinsurers, managing agents and syndicates as customers. We handle millions of transactions annually in a global business-to-business network, with a throughput of over GBP52.7 billion. Xchanging provides certainty of payment in an efficient transfer of funds between trading partners. Built on the traditional London Insurance Market processing heritage, we offer a comprehensive portfolio of products and solutions to support insurers, brokers and managing agents worldwide. We play an integral part as a uniquely independent agreement party for the London Insurance Market managing claims from first advice to ultimate resolution. Our teams are handling approximately 200,000 open claims at any moment in time, settling GBP10bn annually. Our extensive technology capabilities continue to revolutionise the way we transact business. We are one of the leading international providers of software to the Insurance industry. ECF (Electronic Claims Files) and the Insurers Market Repository are just examples of the software we have built and continue to manage, allowing our trading partners to submit and share claims, premium and policy documentation. Both systems have successfully enhanced operational efficiency and increased the speed of processing. Our people are our business and we are proud of our specialists. Here at Xchanging we have over 700 professionals ensuring market interests are protected through professional and diligent decision making and transaction processing. Not only are people trusted to apply their strong technical knowledge, they also have the opportunity to interface with the entire London market Insurance community and professional advisors. Strong technical knowledge, interpersonal skills and a problem solving mind set are key component. As an employer of choice, we continually seek to balance the needs of our people with the requirements of our business. Our internal training programmes are highly respected throughout the insurance market. We take a long-term view to developing talent through innovative training and professional qualifications and encourage career planning at all levels. Xchanging offers a full range of business processing outsourcing services offering an extensive suite of exciting career development opportunities both in insurance and our other sectors.

The Role
This role is a permanent position working the hours of 7.00am - 3.00 pm Monday to Friday. Reporting to the Support Service Manager. The role of the Logistics Technician is to classify all claims files and ensure they are handled correctly. The Logistics Technician will receive coaching and mentoring as part of their on going development.

Key Accountabilities
* Classifying all First Advices and applying barcode. Tracking in of all claims files including special accounts and Direct Fees on the day of receipt. Transporting claims files to the relevant class of business teams. Collecting completed claims files from the relevant class of business teams. Tracking and completed claims and returning files to the London Market Document Centre (LMDC). Ensuring market checks and data pumps are classified and distributed daily within the team; updating and maintaining spread sheets. Engaging in new initiatives to support the Manager achieve Processing and Quality SLA's. Developing and maintaining technical knowledge to efficiently and effectively complete work. Seeking assistance of more experienced employees in the handling of matters where applicable. Keeping the manager informed of non-routine issues, making recommendations to resolve these matters. Demonstrating and encouraging commitment to team objectives. Managing equipment stock levels and liaising with suppliers before stock runs out.

Skills, Experience & Qualifications
* An understanding of the London Market practices and procedures. Knowledge of classification processes and procedures. A degree of independent judgment for decision making and problem solving. Ability to listen to and resolve customers issues whilst preserving relationships (by being effective, efficient, tactful, and courteous). Good communication skills with the ability to relay non-routine information clearly and concisely in both written and verbal communication. Adapts positively to support change initiatives; promoting a professional image of self, the team and XCS. Maintains a positive attitude and assists in producing and maintaining good team spirit

Values
Our corporate culture is built on six pillars.. Customer focus. Innovation. Speed & Efficiency. People. Excellence. Integrity We take these values seriously. We live by them. We bring them to life in our customer relationships