Regional Account Manager - Telephony/Contact Centre solutions

My client is highly recognised as a leading Global Technology Solutions Provider. They are recognised in the market as one of the few solution integrators in the market that has the ability to serve its customers locally and globally. Over the past few years they have been an unprecedented leader as a Solution Integrator providing innovative solutions.

They deliver to these clients customised business solutions that help organisations accelerate revenue growth, increase market penetration, optimise operating costs and improve employee productivity, by embedding communication solutions into their business processes. To achieve this they integrate best of breed products through their key technology alliance partners to deliver end to end solutions.

They have an excellent opportunity for an Account Manager to join their UK team. The Account Manager plays a key part of the overall sales team supporting customers and is primarily responsible for extending and supporting the efforts of the regional sales team. The Account Manager has responsibility for assigned accounts within a specified geographic area.

Major Responsibilities/Activities

• Jointly create and execute along with Services Manager and presales SE's account growth strategies based on individual customer needs
• Upsell and cross sell add-on software to existing customers
• Create individualised sales quotes and proposals for customers
• Initiate sales cycle with customer and work with other members of sales team to follow to completion
• Present quotes for customer Signature
• Coordinate communication between customer and various internal departments to provide required services/solutions and to ensure a positive overall experience
• Build relationship with each customer to become their trusted advisor on all matters relating to their communication systems.
• Provide product demonstrations and education to customers
• Consult with Engineering team to architect creative solutions for customers
• Provide assistance to customers and Field Sales on non-revenue generating issues (ie invoice disputes, product information, maintenance renewals, etc.)
• Schedule and conduct periodic management and executive level business reviews for all assigned accounts
• Present a monthly customer status report to Management
• Document customer history and status on an annual basis using Annual Business

Skills Required:

• Outstanding selling skills in a complex Matrix environment - selling to both business and technical stakeholders
• Established networks and relationships within various market segments (Highly regarded)
• A minimum of 5+ years' experience in the telecommunications and/or telephony industry (Call centre, IVR, PBX, CTI, ACD, etc.)
• Knowledge of predictive analytic solutions including WFO, WFM, Call Recording & Quality Monitoring, VoCa & DPA is highly desirable
• Actively create business opportunities and lead solutions teams to support sales approach
• Sufficient business aptitude to understand multiple vertical markets
• Demonstrated competence in opportunity identification and deal closure
• Excellent negotiation skills (commercial and technical)
• Strong verbal and written communication skills
• Strong ability to presentation with gravitas
• Developed sales forecasting and pipeline management skills