Customer Service Administrator / Advisor

This online retail company, specialising in promotional balloons and helium products, are looking for an enthusiastic and hard-working individual to join their friendly team. The role involves assisting with the customer service and administrative side of their busy balloon printing and helium service.

Main responsibilities include;

- Dealing with customer enquiries by telephone and email.
- Generating quotations and invoices.
- Approving artwork ready for printing.
- Processing successful orders using their Customer Management System.
- Liaising with external suppliers in order to fulfil order requirements.
- Occasionally assisting with bespoke mailings, product development and balloon gift deliveries.

The successful candidate will have the following essential skills;

- Excellent organisation.
- Ability to work on own initiative as well as within a team.
- An attention to detail.
- Computer literate.
- Professional telephone manner.
- Enthusiastic approach to all aspects of the business.

Desirable Skills:

- Previous experience in a customer services or administrative role would be advantageous, though training is available for successful candidates.
- Experience using accounts and invoicing packages would be useful but not absolutely required.
- Experience with digital manipulation through packages such as Photoshop would be a bonus, though not essential.
- Thrives in a busy, hard working but fun environment.

They are offering flexible working patterns of 30-40 hours a week over 3 - 5 days Monday to Friday.

Their offices are based in Houghley Lane, Leeds. Free parking is available and they are also well connected with local buses and trains.

Please include a covering letter within your CV explaining why you are suitable for this position.