Customer Account Manager (Customer Service, CRM) BLUC24751
- Recruiter
- Blue Octopus
- Location
- London (Greater)
- Salary
- Competitive salary + car + benefits
- Posted
- 05 May 2015
- Closes
- 02 Jun 2015
- Ref
- BLUC24751
- Sectors
- Customer Service & Call Centre, Customer Service Manager, Sales, Business Development, Sales Account Manager
- Contract Type
- Permanent
- Hours
- Full Time
Our client is the market leading provider of community equipment services with over 30 contracts across the UK. They procure, store, deliver, install, maintain and repair, collect, clean and refurbish, and recycle equipment including: medical, ADL, mobility, sensory, AT, adaptions, lifting, hoisting and continence supplies. They are a dynamic and rewarding place to work with a huge focus on achieving excellence and providing an exemplary service and there is real pride in being part of a fantastic team.
They currently have an exciting opportunity for two Customer Account Managers to join them, working in London boroughs to successfully manage customer relationships, ensuring the needs of customers are met effectively and efficiently.
Working to provide excellent customer service with the aim of retaining current contracts and maximising profit, you must create contract-by-contract account plans, aiming in the long run to further enhance these plans, identifying areas for growth and cost saving. Growing and developing existing clients, ensuring high customer satisfaction at all times, you will identify business opportunities and decide how best to deliver on these, adding value to clients by understanding the critical drivers and pressures under which they operate at each level.
With commercial experience of budget management and upselling, the successful candidates will be experienced Account Managers with superb communication and interpersonal skills and excellent presentation skills through IT. With a strong focus on customer service, knowledge of community equipment or wheelchair services would be extremely advantageous, as would previous experience of working in logistics, operations or warehousing.
As this role will require travel, a full clean driving licence is essential.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.