Digital Technical Team Co-ordinator

Digital Technical Team Co-ordinator

Overview

An exciting opportunity has risen within the Digital Marking & Studio of a prestige 250 FTE company that is looking for a Digital Technical Team Co-ordinator to join their team. The team has tripled in size over the past year and is continuing to grow with a high focus to expand its digital service offering across their client portfolio.

The Digital Technical Team Co-ordinator will be involved in all aspects of the team to be able to support the day-to-day running of the team. This will involve administrative tasks and co-ordination between the various departments within Berkeley Group IT.

Role:

Support for Weekly Releases

Be responsible for creating the regular Change Requests for portal releases and redirections

• Create the Change Request in Sostenuto and contains the relevant information

• Create the RFC document

• Submit the CR for approval

• Update the JIRA tickets with relevant CR information before submission and after approval

• Regularly check that Sostenuto requests are closed

JIRA Support

Support the team in the daily management of tasks and priorities

• Ensure change request information is up to date

• Maintaining JIRA and Confluence membership and permissions

• Assist the Product Owners in creating JIRA tickets for both sides of the Digital Technical Team and Algorithms

• Configuration of workflows and JIRA fields

Confluence

Assist in maintaining Confluence information for the tea.

• Helping to structure and organise content

• Helping to migrate information from Sharepoint

• Maintain specific pages, for example:

  • New starter documentation

  • Development and testing processes

  • Instructions for internal and external processes

• Assist in creating regular Sprint Reports

Team Reporting

Be responsible for creating regular reports and ensure that the data is accurate

• Create and maintain weekly reports of work logs

• Creating monthly reports of team absences

• Ensure members of the team are updating their JIRA work logs and adding absences to Sharepoint

Team Membership

• Create network account

• Create induction document

• Arrange hardware and software for computer with Service Desk

• Arranging inductions with BGIT department

• Be responsible for maintaining Confluence with relevant new starter information

• Create and maintain induction documents for permanent members and contractors

• Assist in closure of accounts when leavers

• Assist in user accounts and permissions across various platforms: Sharepoint, local computer, JIRA, Sitemorse, etc

Miscellaneous

Support the team in other ways. This could include, but is not restricted to the following:

• Schedule meetings

• Arrange meeting rooms

• Update the Expected Visitors list

• Update the Contact List in Sharepoint

• Maintain meeting minutes

• Setting up CMA Test User accounts

• Assist in creating business cases as needed

• Assist in submitting expenses

• Other administrative tasks

For more information please forward your CV and we will be in contact.

Look forward to hearing from you!