SAM License Manager
Summary
A new opportunity has arisen within Computacenter, Hatfield for a Software License Manager. The successful candidate will be responsible for ensuring that all of Computacenter's license management services are provided to our customers in an effective and efficient manner as well as being responsible for managing all aspects of the software license management Best Practice tools and processes in place, performing activities such as Entitlements Management, Reconciliation activities, software metering and re-harvesting.
PackageCompetitive Salary + comprehensive and generous benefits scheme
Main Responsibilities- Undertake assignments; specifically gathering and analysing customer's contract, entitlement, renewals and discovery data for inputting into C3 Software
- Undertake data cleanse activities to ensure the optimum data quality is maintained within C3
- Have a basic understanding of the application life cycle process flow and licence models and metrics
- Have good communication skills to enable open and transparent working practices with internal teams and external customers and vendors
- Build and develop relationships with key stakeholders across Computacenter and others
- Adhere to administrative processes in line with company guidelines
- Lead, guide and coach Licence Analysts.
- Achieve KPIs, including Report production and distribution.
- Provide advice and guidance to support each customer's best interests on software license management.
- Ensure customer satisfaction through effective communication and managing expectations.
- Promote and recommend Best Practice to the Customer and provide support where appropriate.
- Relevant technical experience within IT Industry
- Demonstrable experience with the analysis of discovery tool data
- Knowledge of licensing models across the vendors for entitlements and reconciliation activities.
- Experience in at least two discovery tools, like:
SCCM/SMS
MAP toolkit
Eracent
Snow Inventory
BMC ADDM
LANDesk
Express Metrix
Symantec
Altiris
VMWare VCenter
Experience in at least one of the following licence management tools:
Licence Dashboard
Snow Licence Manager
Flexera
Software Organiser
- Knowledge of the business benefits that technical solutions can provide
- Strong and broad Excel skills. Access skills an advantage.
- Excellent Customer Service management
- Good communication and documentation skills
- Excellent time management skills
- Microsoft Software Licensing and/or Software Asset Management accredited (MCP)
- Experience in services organisations and environments would be advantageous