Customer Care Agent/Helpdesk x 3 vacancies

Responsibilities:

As first line contact & support to our clients customers, providing a friendly, professional and efficient customer service is paramount in this role. Responding to customer & internal requests quickly and efficiently in a pressurized environment is key in delivering the high standard of customer service.

Duties:

Call handling
Processing incoming e-mails/Online Enquiries
Assist with sales & marketing projects
Order number chase-up for local transactions
Stock & price check on products
Updating customer details
Verbal Orders
Assist in Scheduling of engineers

Required Experience:

Previous experience in a busy call centre/helpdesk environment
Experience of handling difficult calls in a high pressure environment
CRM & SAP experience is desirable
Fluent in English with excellent literacy skills

Background:

An ideal background may include someone who has worked in a support/helpdesk role dealing with a large range of technical products - this could be Enginering, Medical, IT, Aerospace, Automotive etc.

This is an excellent opportunity to join a company with huge growth potential as well as working with an interesting and challenging product range.

Please apply ASAP to be considered