Technical Operations Technician

I am looking to hire a Technical Operations Technician for one of my public sector client.

Please see the below job specification:

Essential Experience:

• ITIL based technical issue resolution of incidents in a Live environment.
• Basic knowledge of either Ubuntu and/or Centos operating systems.
• Use of a Service Management workflow tool.
• Basic understanding and knowledge of messaging principles.
• Understanding of how to handle sensitive information in a confidential manner.
• This is a technical role that requires a basic level of understanding of specific technologies and sufficient experience of technical operations processes to be able to perform effectively with minimum lead time.
• Have basic knowledge of server certificate administration and Smartcard administration (RBAC) and management.
• Proven experience of troubleshooting SSL handshakes.
• Have basic knowledge of Unix.
• Experience of Cisco Firewall configuration and an understanding Firewall rules
• Experience of LDAP configuration and troubleshooting.
• Proven experience of technical issue resolution of incidents and problems in a Live environment.
• Ability to contribute to the planning and implementation of maintenance and installation work.
• Experienced user of a Service Management workflow tool.
• Proven experience of 2nd Line incident and Major Incident Management.
• Proven ability of providing advice in a specific technical area.
• Basic experience of analysing Splunk logs

Desirable Experience:

For one candidate to stand out above another, they need to have experience of working in a 24/7 shift pattern.