Operations Manager

Operations Manager (Visitor Experience/Customer Service)

Salary: £24,000 - £25,000 dependent on experience

Background

Situated in the heart of Bradford, UNESCO City of Film, this Museum is dedicated to exploring the science, technology and art of the still and moving image, and its impact on their lives. They are currently seeking an Operations Manager who will become an integral part of the team in Bradford welcoming hundreds of thousands of visitors per year.

Purpose

The successful candidate will be expected to make a significant contribution to delivering a welcoming, engaging and inspiring visitor experience. You will manage a small team and work with colleagues across the whole of the Museum and the wider Museum Group to ensure their site is safe, co-ordinated effectively and that any issues are resolved quickly so that each visitor has a positive and memorable experience.

You will have an excellent understanding of health and safety, having been in a management role in a customer-facing environment at a visitor attraction or other large public facility. You will be able to lead, influence and engage with a wide variety of people, including visitors and your own team as well as both internal and external stakeholders.

You will be adaptable, resourceful, able to stay calm in difficult situations and always looking for ways to achieve excellence.

They welcome applications from all sections of the community in which they work. They particularly welcome applications from disabled people and they guarantee interviews to suitably qualified disabled applicants.

How to Apply

When you apply you will be asked to upload a covering statement in Microsoft Word format (the document must be in .doc .docx .txt or .pdf format and the maximum file size is 2 MB).

You are advised to prepare this document in advance of making your application online. Please also ensure that you have uploaded your CV as a separate document which you can do when you create an account or login.

In your covering statement you are asked to provide an overview of no more than 2 pages outlining your experience in the following areas:

- People Management
- Visitor/Customer Experience
- Health and Safety
- Problem Solving

Closing date: 11th May at 9am (please note - this closing date is subject to change and may be brought forward at their discretion)

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