QA Environments Recovery Manager
Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.
As QA Environments Recovery Manager you will provide senior capability and leadership as part of a technical Recovery Management team in Lloyds Banking Group.
In this role you will:
- Ensure incidents and recoveries are progressed in accordance with agreed procedures to maximise the production time of services delivered, against agreed targets to provide a high quality, cost-effective support across the Group.
- Manage the communication process to the relevant parties during incidents and escalation to senior management as required.
- Provide leadership and drive the direction and outcome of Recoveries, ensuring impact is understood, problem statement is clearly articulated and all required parties are engaged and driving appropriate actions through to root cause.
- Manage & review outstanding incidents to understand business impact and ensure correct end to end support processes and procedures are followed minimising customer disruption, escalating potential problems and training issues to appropriate department managers or support teams or external recovery managers.
- Using experience to handle high criticality incidents/projects including supplementary communications required.
- Using experience, flag similar or related incidents that may be symptoms of same root cause.
- Ensure recovery or risk mitigation actions taken will prevent a further re-occurrence.
- Understand and manage multiple recoveries ensuring synergies are understood and factored into actions and communications.
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