Customer Engineer

Currently recruiting an On-site Support Engineer to provide seamless IT Support to our customer based in Cranfield.

Duties:

• Provide technical support to clients including:
• First and Second Line support for software and hardware fault resolution
• Installation, Move and Addition services in relation to IT equipment on customer sites
• Video Conferencing suit support on occasion will be required for board rooms and meetings.
• Local level network and Infrastructure patching and management
• Re-streaming and configuring IT kit
• Remote support using software support tools where available
• Escalation of incidents to line management where necessary
• Log all Incidents and requests on to call handling system
• Completion of project activity as request by the customer.
• Resolve software incidents, on all client kit
• Re-loading/configuring software applications and images
• Look for potential service improvements
• Monitor service level performance.
• Implement corrective actions to ensure service levels are maintained.

Required skills & knowledge:

• Laptop/Desktop setup and use.
• General Hardware knowledge
• VC equipment knowledge
• Knowledge of current IT issues
• Experience of networked systems Service desk and problem solving experience
• Proficient in Microsoft Windows/Office/Outlook related products
• Proficient in industry standard hardware items
• Knowledgeable in IT best practices and procedures
• General understanding of ITIL terminology and practices
• Customer focus
• Remote assistance
• Stock Management