French Speaker - Technical Support

French Technical Support Level 1 - £16,500 per annum

My client are currently recruiting for a Technical Support Level one to join our team. The successful candidate must be fluent in English plus French.
The main purpose of this role is to work closely with the client to provide professional and efficient support for various projects in line with contractual agreements.
We operate between Monday - Friday, 7am and 6pm, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

* 40 hours contract - flexible shifts
* Perkz: employee benefits scheme that works with the best UK retailers
* Learning and Development courses
* Career opportunities within the account
* Monthly incentive prizes

Other responsibilities include:
* To respond to all client activities within given timescales, efficiently, effectively and accurately.
* To develop and maintain a full knowledge of client processes and services.
* To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
* Responsible for maintaining and updating all administration.
* Participate in client led conference calls

Role Requirements
In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:
* Fluency in French and English.


* Dealing with Technical queries via Fax, Email, Phone and Letters to the customers satisfaction.

* Ensuring that cases and calls are logged in accordance with the Data Quality guidelines.

* To complete required training and pass all verification tests.

* To reach and maintain a level of technical competence and customer service skills agreed with the Team Lead.

* To meet and exceed set targets.



EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

Full details of both pre and post training minimum skills are held within the department. Pre-recruitment experience, knowledge and skills required are:

* A good knowledge of computers and operating systems.

* Must be able to speak/write English fluently in English and French.

* Previous experience of working in a Technical Support environment would be a distinct advantage.

* Experience of handling calls in a Call Centre environment would be an advantage.

* Must demonstrate strong Troubleshooting capabilities.

* Must be able to work under pressure and be flexible when required.

If you are interested, please apply online today!