Customer Service Advisor - Immediate Start

Location
Liverpool
Salary
Up to 16200 UKP per year
Posted
21 Apr 2015
Closes
19 May 2015
Ref
fia0016
Contact
Claire Morris
Contract Type
Permanent
Hours
Full Time
Are you looking for work immediately in Customer Services Environment?
My client, a fast growing and professional organisation are looking to grow their team with a strong candidate who can demonstrate a passion for customer service.
The role is telephony based in a thriving, modern and open plan office where you will be working in a team yet on your own initiative.
To be successful in this role you need to
Be determined to thrive in a role where you can consistently deliver the best in customer service
Be motivated to exceed the expectations of the customer and ensure the best standards are always achieved.
What the role involves
Consistently exceed the expectations of the customer
Delivering an unrivalled level of customer service
Communicate in a professional and genuine way with customers and colleagues
Take ownership of ensuring the needs of your customer are of paramount importance
Be a knowledgeable expert in all services provided
Be ready and willing to welcome change and learn all new policies and procedures
Listen to the customer, understand their needs and use responses to deliver the best possible service that suits their requirements
Be responsible for sensitive customer data
Record conversations with all customers you speak to
Do you have the following?
Experience within a call and contact centre??
Be competent and confident on a PC?
Have the ability to pay attention to detail.