Client Support Representative - Japanese Speaker Job

Description: Job Requisition Number: 45185 The Role We are looking for highly motivated individuals with a passion for problem solving. In this role you will form part of a global team dedicated to supporting our clients on all issues predominantly related to the Bloomberg Professional Service, Bloomberg's proprietary software. You will be providing support to our global clients mainly on hardware, software and connectivity issues, in a department that encourages innovation and forward thinking. Our mission is to provide customers with an optimal support experience driven by passion and expertise. We place the highest value on every customer interaction and approach each inquiry with urgency, care and the desire to further strengthen the existing relationship. This is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn. You will be expected to provide outstanding customer service and use your communication and language skills. You will be given the opportunity to gain invaluable experience as well as liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Responsibilities: - Assist our clients by means of telephone, chat and email - Ensure all requests are logged and updated daily using our proprietary ticketing system - Deliver an outstanding customer service focus when dealing with clients Requirements: - Business level fluency in English and Japanese - Excellent listening, problem solving and analytical skills - Exceptional communication skills with the ability to remain calm under pressure - An understanding of IT products and principles is beneficial - Proven excellence in customer service - Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness - Aptitude to multitask with a high volume of projects - Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues - Proactive self-starter - Team player with an ability to operate at all levels in a matrixed organization The Company: Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength- delivering data, news and analytics through innovative technology, quickly and accurately- is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.