Customer Service Adviser

14,000 FTE - 15,000 FTE

This is an opportunity for a part timer to join a growing team within an IT support company based in the centre of Southampton.

The successful candidate will need to have general office experience, a good telephone manner and the ability to learn and undertake a variety of administrative tasks. They should be fully proficient in using Office software such as Word, Excel and Outlook, but do not require detailed IT knowledge.

The hours are 12.00 to 5.30 pm Monday to Friday - a total of 27.5 hours per week.

Duties will include:
- Telephone answering
- Logging tickets onto a database
- Call-backs to customers to keep them advised of progress
- A range of administrative tasks which will include the use of Excel, Word and web-based portals.

Required Skills:
- Strong focus on customer service
- Good communication skills
- Team player
- Ability to work on own initiative
- Organised
- Ability to learn new processes

Keywords: Customer Service Advisor, Customer Support Advisor, Customer Service Executive, Customer Service Assistant

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