2nd Line Support Engineer / Technical Support Engineer

We are currently looking for 2nd Line Techncial Support Engineers with experience of IT infrastructure and networking environments, to join an exciting an rapidly expanding company who specialise in IT Services, based in Leeds. The 2nd line support engineers will work with a range of customers, supporting a wide range of infrastructure / networking technologies, investigating and resolving a range of support issues and taking ownership of tickets. Candidates who are able to resolve more complex issues will be exposed to 3rd line support issues.

The successful 2nd Line Technical Support Engineers will possess solid skills and experience within a similar role and will have experience with as many of the below technologies as possible (not all essential):

Technical Requirements:

• Experience with Windows Server 2003 / 2008 / 2012
• Virtualisation - vmware, citrix or hyper-v
• SAN / Storage
• Back up technologies
• Exchange 2007/2010/2013
• Active Directory
• Windows XP/7/8 Desktop
• Understanding of networking concepts and firewalls

Above all, you must be a good team player, demonstrate the ability and willingness to learn new skills and be ambitious to develop your technical skills and progress your career. This is an excellent opportunity for anyone who is wanting to take their career to the next level within a company who view their employees an essential aspect to their success. The company have been growing year on year, and have plans to continue the expansion. Anyone wanting progression and development should get in touch!

Keywords: IT Support, Technical Support, 2nd Line Support, 3rd line support, IT Support Technican, IT Service Desk Technician, 2nd Line IT Support, Support Engineer, Windows Servers, vmware, citrix, SAN, HP, Veeam, Backup Exec, Symantec, Storage, virtualisation, servers, SQL, networking, networks, Cisco