Administrative Officer

To provide a comprehensive administrative support service including:

• Word processing, copying letters, reports and documents
• Preparing documents using Microsoft Office suite (Word, Excel, Publisher, PowerPoint and Outlook). 
• To actively monitor and engage with all forms of Social Media (e.g. Facebook, Twitter, LinkedIn, YouTube etc) to support the organisations wide activity to ensure that attendance on courses and programmes is on target
• Entering data and building databases
• Making up of training packs
• Responding to and answering public and internal enquiries, answering telephone calls, taking messages.
• To ensure data capture to CRM from various sources (web, events –etc), track campaign effectiveness and providing feedback to support CRM activity.
• Outbound telemarketing calls to new contacts to determine level of interest.
• In conjunction with the Marketing Manager assist with general marketing campaigns, raising the profile of the organisation across a wide range of specialist and general media
• Supporting the team to host conferences and seminars by operating a registration service and providing general administrative support as necessary
• Maintaining adequate stocks of stationary and supplies and keeping the storage areas tidy.
• Management of computerised and manual filing systems including the master’s of training packs
• Sending out mail, and learning products
• Covering leave for colleagues

The successful candidates must have: 

• An understanding of a customer focused approach 
• A good telephone manner/smart appearance is important.
• Ability to prioritise and meet deadlines 
• Excellent written and verbal communication skills 
• Minimum of 5 GCSEs from A* to C to include, English and Maths
• Good Microsoft office skills
• Good social media and graphic skills

Closing date:  28th April 2015 – Interviews on 5th May 2015 (please note that if you have not heard from us by 30th April 2015 then you have been unsuccessful on this occasion).