Bi-Lingual Customer Service Agent (German Speaking)

Bi-Lingual Customer Service Agent (German Speaking) - Leading Sport Nutrition Online Retailer
Colchester, Essex
Competitive Salary + Company Bonus Scheme

Who we are//

We are an award winning, online retailer of sports nutrition products with a growing international presence.

The Bi-Lingual Customer Service Agent role//

As part of our continuing growth and expansion, we are now looking for additional language skills within our team, specifically German. You must be totally fluent (verbal and written) in one or both of these languages, as well as having excellent English.

The immediate vacancy is for a talented and driven customer service agent working as part of a small customer service team. You must be passionate about customer service and enjoy the challenges of a fast growing and constantly evolving work environment. We are looking for an individual with a polite, patient telephone manner who always puts customer satisfaction first.

Reporting to the Country Manager, your role will include the following//

> Maintaining telephone cover throughout the working day responding to customers by phone or email
> Keeping ticket management system up to date
> Liaising with couriers on all outstanding issues and claims
> Liaising with finance for all payment and refund issues
> Management of returns
> Liaising with warehouse on daily shipment status
> Any company wide support activities, as required

You should be able to demonstrate the following//

> At least 2 years experience in a commercial call centre environment focusing on customer queries and complaints
> Fluent in German or Italian, both would be desirable
> Fluent in English is essential
> Any additional languages would be an advantage
> Ability to work with limited supervision and take on responsibility
> Enthusiasm, good humour and ambition
> Any knowledge and interest of sports supplements is an advantage

The role will initially be Monday to Friday 8am to 5pm but will require flexibility on hours and can be expected to change as the job develops over time.

----------------------------------------------------------------------------------------

The Bi-Lingual Customer Service Agent (German Speaking) role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.