Customer Contact Advisors
- Recruiter
- British Airways
- Location
- Newcastle Upon Tyne, Tyne and Wear
- Salary
- Competitive basic plus performance related incentive reward
- Posted
- 31 Mar 2015
- Closes
- 12 Apr 2015
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Part Time
Customer Contact Advisors (Part-time, Evening & Weekend opportunities)
British Airways
Newcastle
Competitive basic plus performance related incentive reward
Whether you have family commitments, are currently studying, or already have a part time job but fancy a second one, British Airways could have just the job for you. Our Customer Contact Advisors roles are available on part-time, weekend and evening basis on a variety of different hours. And, whichever roster suits your lifestyle, your customers will be worldwide and you’ll be the voice of British Airways.
Responsible for taking inbound calls, you’ll answer queries, change bookings and provide solutions to all kinds of people, so that they can get to all kinds of places. Every call is different and you’ll encounter a real variety of customer situations too, due to the global nature of BA and the vast route network we run. This means that each day will bring something new.
Our Newcastle Contact Centre is a centre of sales excellence, so you’ll have the freedom to find the best solution for each customer using your trained knowledge of the vast network BA operates. We pride ourselves on giving our advisors the autonomy and support to take ownership of the decisions they make to best serve our customers. We don’t follow rigid scripts either, but empower our advisors to use their knowledge and customer service skills to find the best solution for the customer.
We’re seeking self-motivated people who are genuinely enthusiastic about helping people and ambitious to succeed at any challenge. There’s a lot to learn about our products and systems, but that is what makes it so interesting. Your ability to build rapport over the phone and match people with products perfectly will be key to your success.
Great problem solving skills are essential too, as we’ll expect you to acquire knowledge of all sorts of destinations and possibilities. We use a number of systems and our product range is vast, so you’ll need to feel comfortable learning our systems, which are vital to us helping our customers.
The Contact Centre is currently open 365 days a year between 7:30am to 1:15am, with all our part time options finishing by 10pm. Various working patterns are available, each designed to fit in with your commitments. And who knows, if your circumstances change, being a global company, there could be other exciting opportunities available in the future.
So, if you’re looking for working hours to suit and are as excited by a challenge as you are about travel, why not grab one of the most rewarding Contact Centre roles around?
To apply, please click on the apply button to visit our website.