Junior Support Executive

Junior Support Executive

A rapidly expanding international software company has a superb opportunity for a bright, enthusiastic Junior Support Executive to be part of a dynamic and frontline Client Support Team. The role would be ideally suited to a graduate with a technical background, who is interested in supporting a global client base or a candidate with previous first line support experience.

The appropriate candidate will have excellent verbal and communication skills, a good understanding of client support / call progression with the ability to track, manage, trouble-shoot and resolve software problems to resolution. It is important to be able to work both independently and as part of a team.

Support responsibilities include:

- Assess problems quickly and provide excellent support to helpdesk queries from clients
- Provide technical support in line with Service Level Agreements
- Manage the timely resolution of support issues in line with defined escalation procedures
- Internal bug reporting/change request escalations
- Ability to interpret and understand client issues both from a technical and user/operational perspective
- Identification of new revenue opportunities with clients (e.g. additional training requirements could be required if a client is persistently calling the helpdesk for operational queries)
- Ability to debug and deploy stored procedures and other objects inside SQL Server
- Ensure all confidential client data / configuration details are kept current and relevant. Provide Incident/Case reviews with Clients as required by the Account Managers.
- Identify repeat cases for Root Cause Analysis.
- Assist in the creation of weekly / monthly reporting of Help Desk statistics for both internal use and clients

This is a fantastic opportunity to work with an international team who will proactively support and share good practice with you.

If you have the relevant experience and are seeking a challenging, but rewarding role please include your covering letter within your CV. On your covering letter please briefly indicate your salary requirements and why you feel that you are suited to this role.

Only candidates with a valid UK / EU work permit will be considered at this time.

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