Assistant Front Desk Manager
- Recruiter
- The Marylebone Hotel
- Location
- London
- Salary
- Competitive
- Posted
- 27 Mar 2015
- Closes
- 28 Mar 2015
- Sectors
- Health, Nursing & Social Care
- Contract Type
- Permanent
- Hours
- Full Time
The Doyle Collection
At The Doyle Collection we are leaders in developing and setting standards of excellence in the luxury sector of the hotel industry, one of the world's most dynamic and successful industries. A select group of urban havens in five major cities throughout Ireland, the UK and the USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting. We understand that every Guest is unique and our team strives to create individual moments of warmth and acknowledgement for our business and leisure travellers. Each member of The Doyle Collection team is an ambassador of our brand values: Generosity, Personal and Belonging.
The Marylebone Hotel
has an excellent opportunity available for a
Assistant Front Desk Manager
to join our management team.
Purpose:
Responsible for maintaining consistent standards of service and ensuring guest satisfaction while creating a working environment that supports the organisational vision and values. Contribute to the profitability of the hotel through effective cost management.
Key Responsibilities:
* To work with the management team ensuring the smooth running of the hotel operation.
* Ensuring delivery of exceptional guest service from each department at all times.
* To work and lead through the Company's Proud Values:
* Proactively plan to ensure each department is prepared for service based on awareness of business in the hotel.
* Maximise sales and profitability through creating an environment where staff are selling and up selling, using incentives and promotions etc.
* Follow Company policies and procedures and communicate them effectively to the team.
* Ensures cash handling procedures are adhered to at all times.
* Ensure compliance with all regulations regarding H&S for both employees and guests.
* To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
The ideal candidate for this position:
* Must have previous experience in a similar role and demonstrated business/industry awareness.
* Be courteous and focused on providing a consistently high standard of service.
* Must be standards driven and detail orientated, with the desire to progress within the luxury market.
* Must have the ability to lead, multi-task and make sound decisions in a fast paced environment.
* Maintain a professional image at all times through appearance.
* Must possess excellent communication and interpersonal skills.
Benefits package:
Competitive salary
Meals on Duty
Provision and laundry of uniform
Discounted Health Insurance
Employee Discounts
Educational Support
Employee Recognition Awards
The Doyle Collection is an equal opportunities employer.
We do not require the assistance of recruitment agencies at this time.
At The Doyle Collection we are leaders in developing and setting standards of excellence in the luxury sector of the hotel industry, one of the world's most dynamic and successful industries. A select group of urban havens in five major cities throughout Ireland, the UK and the USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting. We understand that every Guest is unique and our team strives to create individual moments of warmth and acknowledgement for our business and leisure travellers. Each member of The Doyle Collection team is an ambassador of our brand values: Generosity, Personal and Belonging.
The Marylebone Hotel
has an excellent opportunity available for a
Assistant Front Desk Manager
to join our management team.
Purpose:
Responsible for maintaining consistent standards of service and ensuring guest satisfaction while creating a working environment that supports the organisational vision and values. Contribute to the profitability of the hotel through effective cost management.
Key Responsibilities:
* To work with the management team ensuring the smooth running of the hotel operation.
* Ensuring delivery of exceptional guest service from each department at all times.
* To work and lead through the Company's Proud Values:
* Proactively plan to ensure each department is prepared for service based on awareness of business in the hotel.
* Maximise sales and profitability through creating an environment where staff are selling and up selling, using incentives and promotions etc.
* Follow Company policies and procedures and communicate them effectively to the team.
* Ensures cash handling procedures are adhered to at all times.
* Ensure compliance with all regulations regarding H&S for both employees and guests.
* To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
The ideal candidate for this position:
* Must have previous experience in a similar role and demonstrated business/industry awareness.
* Be courteous and focused on providing a consistently high standard of service.
* Must be standards driven and detail orientated, with the desire to progress within the luxury market.
* Must have the ability to lead, multi-task and make sound decisions in a fast paced environment.
* Maintain a professional image at all times through appearance.
* Must possess excellent communication and interpersonal skills.
Benefits package:
Competitive salary
Meals on Duty
Provision and laundry of uniform
Discounted Health Insurance
Employee Discounts
Educational Support
Employee Recognition Awards
The Doyle Collection is an equal opportunities employer.
We do not require the assistance of recruitment agencies at this time.