Customer Service Representative

GLOBAL PAYMENTS ANALYST

Brand:Lloyds Bank Location:Edinburgh - Ettrick HouseSalary: GBP21,780 - GBP24,200

Closing date:24 March 2015

Job details

WHY CHOOSE A CAREER WITH LLOYDS BANKING GROUP? Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. This means we have a responsibility to support the UK economy and is reflected in our Community Investor status - we are the largest bank in the UK, our customers are at the heart of everything we do and that our employees are integral to maintaining and achieving both. To continually deliver on this responsibility we are building on our many strengths, iconic brands, strong heritages and great people. Our operation draws upon decades of experience through Lloyds, Bank of Scotland and our other nationally recognised brands, forming the Lloyds Banking Group, one of the UK's largest financial companies. We are aware that our success is two fold, it relies on both the needs of our customers and employees. We therefore actively conceive and deliver initiatives that make Lloyds Banking Group a great place to work and a great place for our customers to do business. Here at Lloyds Banking Group we are dedicated to developing our next generation, ensuring that new recruits can continue with our legacy in helping Britain prosper and we are currently looking to recruit into our Anti-Money Laundering Team. Therefore if you are a talented individual who is passionate about a career with Lloyds Banking Group, then a role within the Anti-Money Laundering Team could be for you.

The Customer Due Diligence (CDD) Shared Service is responsible for undertaking Know Your Customer (KYC) and Know Your Customer's Business (KYB) activities for New to Bank customers and Ongoing Know Your Customer (OKYC) checks for existing customers.

The Group needs to be confident that sufficient information is known about the customer - they are who they say they are and in the case of legal entities, that the Group has identified the owners, the controllers and, where applicable, the beneficiaries as well as understanding the type of business the customer intends to undertake and where and with who it intends to do so. It's also important to understand the purpose and the intended nature of the relationship with the Group in terms of banking products to allow us to ensure we are happy with all future transaction activity on any accounts or other products the customer opens.

The CDD teams support Commercial Banking and Retail Business Banking working closely with each division's Business Unit Control Function and Group Financial Crime. Together the teams ensure that the Group complies with regulatory standards and that these are adhered to by way of a Risk-Based Approach, ensuring that any suspicious activity is reported as required by the UK Proceeds of Crime Act (2002). CDD is currently growing to help meet the Group's obligations in the current regulatory climate. This has created a number of exciting opportunities for experienced AML professionals and colleagues from a wider range of backgrounds alike. In joining CDD you will become part of a dynamic team working on the front line of the Group's compliance activities, helping to protect the Group and our customers on a daily basis. You will be joining a team in which colleagues have the chance to demonstrate their ability and potential every day and are given the opportunity and support to develop and progress.

Currently we are recruiting to fill an exciting opportunity which has arisen within Lloyds Customer Due Diligence team based in Edinburgh, Gillingham, Manchester or London.