Payroll Administrator - Pensions Operations - Darlington

Payroll Administrator - Pensions Operations - Darlington

Capita Employee Benefits would like to hire a Payroll administrator to join their Payroll management team in the Darlington office.

The Payroll administrator will be expected to take responsibility for a number of work initiation projects from inception to delivery.

This will include but not limited to;

• To liaise with customers on service delivery issues, new work initiatives and ensure any particular issues raised are resolved promptly
• To create and maintain consistent and accurate scheme records using the appropriate systems
• To be familiar with the contracted performance targets and quality standards and to make every effort to achieve these
• To provide excellent customer service to all clients, members and third parties.
• To complete all tasks using best practice.
• To respond to all correspondence (both telephone/written and e mail) in a substantive manner within the agreed time limits.
• To participate in and promote good team communication.
• To work towards overall goals of the team.
• To build and maintain personal development file.
• To process complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence.

We are looking for candidates with the following essential Skills and Experience:

• Minimum of 5 GCSE (Grade C - A) to include Maths and English;
• Excellent MS Word/MS Excel/MS Outlook skills particularly using filters, v lookups & pivots on excel;
• Reporting MI statistical data;
• Excellent communication and Interpersonal Skills;
• Strong Mathematical and Analytical Skills.

Candidates with any of the following experience will also be highly desirable:

• Experience working in a Contact Centre environment or large teams;
• Payroll Experience;
• Pension/Annuities Knowledge;
• Project Experience.

Personal Attributes:

• A team player;
• A can do attitude;
• Uses initiative to act on opportunities;
• Takes ownership of problems;
• Self-motivated;
• Customer focused and goal orientated with keen attention to detail;
• Conscientious approach to work.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.