Service Advisor

Lookers have an exciting opportunity for a Service Advisor to join their team at Vauxhall, Speke. They are offering a competitive salary.

As our Service Advisor it will be your responsibilities to provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Service Advisor Responsibilities include:

- Upsell additional products to customers, such as insurance packages and branded extras

- Ensure vehicles completed at time agreed and advising as necessary

- Responding positively to customer telephone enquiries relating to service and repairs

- Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon

- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval

- Liaising with service manager to ensure workshop loading suits diary bookings

- Producing invoices for completed work and explains the content to customers

- Ensuring service bookings and appointments are managed efficiently

- Establishing customers drop off and collection requirements or arranging alternative transport where necessary

What we’re looking for:

- Previous experience as a Service Advisor essential

- Training in Kerridge/DMS software

- Can confidently handle conflicting demands

- Excellent communication skills

- Team player

- Maths and English GCSE, grade A*-C, or equivalent

- Systematic and organised

- Detail orientated

- Honest, respectful and diligent

- Computer literate including Microsoft Office

- Strong customer service skills and outlook

- A full and valid UK driving licence

 Full franchise and manufacturer training will be provided, as well as opportunities for career progression

Interested in becoming our Service Advisor ? Click ‘Apply’ now!